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We are an Australian owned company, our Primary Support Centre located in the Philippines, staffed by dedicated professionals with the sole goal of helping your business grow and prosper, ensuring that your business, customers receive the highest quality of service around the clock, every single day of the year.
We provided offer phone answering services delivered from the Philippines, or by local staff in Australia, the USA and UK. Each of our team members has years of experience in the call centre and business process outsourcing industries, that care and support all of our client’s customers. |
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We have extensive experience in the following industries: Trade Services (Locksmith, Electricians, and Plumbers), Travel, Regional Airlines, Accommodation, Event Management, Real Estate and bus transportation.
Our HR team maintain a talent pool of staff so that we can quickly grow to our clients needs, whether it be a simple answering service or a full team of dedicated staff, we are geared accordingly to ensure fast onboarding. |
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Imagine hiring your perfect receptionist, that:
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The 24/7 Global Support Team will:
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Consultation:
We will sit down with you to provide a tailored package for your business |
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On-Boarding:
One of our team will get you setup for your initial trial, and ensure that our systems are configured and any training is delivered, so that our team are ready to take your calls |
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Go Live:
Our team will begin taking your calls, chats, emails or social media messages. |
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Tracking & Usage:
You will receive your messages via SMS or Email, and calls transferred to you. At the end of each month or as agreed you will receive a detailed report of your usage. |
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Customer Support:
Our Account Managers are on hand 24/7 to ensure your service is running as smoothly as possible. |
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The way businesses work in the modern world has changed!
That's where we come in. 24/7 Global Support allows you to streamline everything in work and in life, allowing you the time to work on the things that matter most to you and your business. We give you the ability to focus on the big picture while we take care of the details. Our Virtual Assistants can take care of all of your business’ customer service and administrative needs. As a 24/7 Global Support client, you'll work with a smart, capable, college educated and dedicated Virtual Assistant who works remotely from our Support Centre in the Philippines. |
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Get the right level of support when you need it!
24/7 Global Support’s main aim is to help Small and Medium Businesses to Grow and Prosper, and have the understanding that every business is unique, and we can tailor a solution that fits your needs. We offer a number of options which can be completely tailored to your business requirements, whether it is a part time virtual staff member a few days a week, or a full time virtual assistant, through to full teams to handle specific or multiple functions of your business such as dispatching service calls, function as a front desk for your building, hotel or apartment, processing customer calls for accommodation booking or service calls. And all of this at a fraction of the cost of hiring staff locally. |
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Plan:
Through the consultation process we sit down with you, discuss your business goals and potential job roles, to create a tailored outsourcing plan for your business. |
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Recruitment:
Our HR Team will go out and source your candidates and provide you costings |
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Hire:
Our team will setup a virtual meeting with you to interview the candidate(s) |
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On-Board:
Once you have selected your new virtual assistant, we onboard you as a client and handle all the day to day management of your new team member. |
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24/7 Global Support is a virtual business solutions provider, in the areas of Customer Service, Administration, Operations and Logistics. Providing both Omni-channel Live Answering, Customer Care and Dispatch servics, as well as dedicated virtual staff and teams that work specifically for your business.
24/7 Global Support started out originally in 2014 as Accom-Oz Contact Solutions, when we moved our Shared Services team from an outsourced to in-house operation in Manila, Philippines, an Australian Owned & Managed Company. |
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English Proficiency
English is one of three official languages in the Philippines and the country is home to the most proficient English speakers in Asia. Many are surprised to learn that, in 2012, the Philippines were recognized as having the best Business English skills in the world; outdoing Australia, the UK, and yes – even the United States. Combined with having almost no accent, Filipinos are a powerhouse in business process outsourcing. |
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Educated Workforce
Call center agents are more capable of making independent decisions and going off-script to meet customer needs than any other agents in the world. The majority – approx 95% – are college graduates in sciences such as nursing, information technology, and engineering. No account is too technical and no task is too difficult when you have that kind of dedication to education working for you. We love that so many are able to think outside the box and design creative solutions on the fly. |
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Westernized Society
One of the most effective ways to learn a language is to seek out and completely immerse yourself in the culture of the people whose language you’re learning. Filipinos don’t have this problem. First, they are already English speakers. However, American pop culture is everywhere in the Philippines as American music, movies, and television shows dominate the airwaves. This leads to zero conversational difficulty. |
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Email Us:
Global Sales: sales@247globalsupport.com Call Us: In Australia Darwin: +61 8 7701 9700 In New Zealand Auckland: +64 9 886 9588 In North America USA New York: +1 929 205 5222 In the United Kingdom London: +44 20 3973 9100 In Philippines Manila: +63 2 8299 3555 | Laguna +63 49 535 1288 Locations & Postal: Australia Level 25, 108 St. Georges Terrace, Perth, Western Australia 6000 Philippines: Level 40, PBCom Tower, 6795 Ayala Avenue, Makati City, Manila 1205 United States: 124 Broadkill Road #449, Milton, Delaware, 19968 United Kingdom: Suite 415, Level 1, 415 High Street, London, E15 4QZ |
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